Shipping policy

GallopLights ships to customers throughout the United States. This policy explains our delivery times, costs and what to do if there is a problem.

Free Shipping

Shipping is free on every order within the USA. There are no hidden shipping fees at checkout.

Processing and Delivery Times

Our products are shipped from our overseas fulfillment partners directly to you.
Orders are usually processed within 1 to 3 business days.
Delivery typically takes 7 to 14 days in total from the date you place your order.
Busy periods, customs processing, weather and carrier delays can extend delivery times.

Delivery dates are estimates, not guarantees, and we cannot be held responsible for carrier delays outside our control.

Tracking Your Order

Once your order ships, we email you a confirmation with a link to track your package. Tracking updates can take a few days to appear after dispatch. You can also use the Track My Order page on our website. If you have not received a shipping email within a few days, check your spam folder or contact us.

Shipping Addresses

Please double-check your address at checkout. We cannot change the address after an order has shipped, and we are not responsible for orders delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately.

Optional Shipping Protection

For an additional $4.95, you can add Shipping Protection to an order. It is sold only together with a product and covers loss, damage or theft in transit. To make a claim, email your order number and photos to support@jinglejest.com. We will offer a full refund or a free replacement. The protection fee is non-refundable unless the whole order is refunded.

Optional Priority Processing

For an additional $4.95, you can add Priority Processing to an order. It is sold only together with a product. Your order is prepared and shipped first, ahead of the queue. It speeds up processing at our end, not carrier transit time. The fee is refundable only if the order has not yet been processed or shipped.

Lost, Delayed or Damaged Packages

If your package is delayed beyond 14 days, arrives damaged or appears lost, contact us at support@jinglejest.com with your order number. We will investigate with the carrier and work with you on a solution in line with our Refund Policy.

Customs and Duties

Shipping is free and there are no extra fees at checkout. If a carrier ever asks you to pay import charges on delivery, contact us at support@jinglejest.com before paying and we will help you.

Contact

Questions about shipping? Email support@jinglejest.com. We reply within 24 hours Monday to Friday and within 48 hours on weekends.